MetaEye Pro ISDN phone - FAQ

How do I reset my phone?

Sometimes if the power lead to the phone is pulled out during a call, then the phone's memory can be corrupted. This results in the black and white split screen with lines across.

The phone can be reset by simultaneously holding down the menu button, video/voice button and camera button while turning on the power.

If this doesn't work then try turning on the power while holding down the menu button, speaker button and camera button.

After resetting the phone, you must set the date and time correctly.

How can I be sure my ISDN phone is working correctly

Phone the ProVu ISDN video test line on 01484 840043.

This number is for any one with an ISDN video conferencing system that would like to check their system out and make sure it is working to its optimum. Our operator will talk you through the lighting conditions and basic set up of your system

How do I get an ISDN line

You need to ask your telecom's provider for an ISDN2e Line, Home Highway Line, or Business Highway line.

How do I set up the MetaEye ISDN Videophone?

1. You will need a power point, an ISDN line or Home Highway line and bright lighting overhead.
2. The Power cord plugs into the Videophone from the back, then plug the power cord into a wall socket.
3. The ISDN Line plugs into the Videophone from the back, then plug the ISDN line into an ISDN wall Socket.

What do you mean, ISDN?

ISDN(Integrated Services Digital Network) is very similar to a standard BT telephone line but instead of being analogue it is digital, the ISDN line consists of two channels (standard telephone line uses one channel) these channels can be used individually (one channel for telephone line the other channel could be used as fax line) or the channels can be used together providing a higher capacity connection, which is ideal if you want to communicate with an ISDN Videophone as they require a lot of data to be sent reliably without any delays.

NB: please note you can only use ISDN equipment on ISDN lines unless you purchase a Terminal Adaptor which can be bought for around £200. However BT Home Highway allows you to use ordinary telephone equipment and ISDN equipment on the same line without having to purchase a terminal adaptor.

Please explain Home Highway?

Home Highway has been launched by British Telecom, Home Highway is ISDN connection for residential users. BT will install a small box with two ISDN sockets and two normal telephone sockets, giving you two ordinary lines, you could have access to the internet (at 64kbit/s) via one of the ISDN channels and at the same time use your telephone on one of the analogue lines.

Please explain Business Highway?

Business Highway* is much the same as Home Highway* but it is aimed at business users, Business Highway also offers a few different features such as Multiple Subscriber Numbering and the pricing structure is different.

*For more details about Home/Business Highway please look at www.homehighway.bt.com

Can I make an ordinary telephone call from the Videophone?

Yes, you can make or receive ordinary (analogue) voice calls to either ISDN or Analogue Telephones.

Does the Videophone need to use both channels for a video call?

No, you can make a video call using just one channel if you wish, but it is not recommended as the picture quality will not be as clear.

How will I be charged for the calls* I make on the ISDN MetaEye Videophone?

The ISDN Videophone can use 2 Channels so you will be charged for double the call. Your ISDN supplier will be able to advise you of your call charges per minute.

Can I make a Video call to anyone with my ISDN Videophone?

If you want the recipient to see your face they will also need to have an ISDN Videophone and be connected to ISDN.

Do you supply Videophones that don't use ISDN?

Yes, we supply a number of Videophones, the TeleVyou 500 works over a standard telephone line (H324), the TIA2200 and BVP8770 (H323) can work using all IP based networks such as LANs, WANs, and the Internet.

Is the ISDN MetaEye Videophone compatible with other Videophones and Units?

Yes, the MetaEye is compliant with many standards including; H.320, H.261 and H.263 allowing the Videophone to talk to the majority of ISDN Videoconferencing products.

Can I call people abroad with my ISDN Videophone?

Yes, ISDN services are available in most countries throughout the world.

Will the picture quality on my ISDN Videophone be better than my WebCam?

Most definitely. The image on your Videophone will be a lot clearer and there isn't a long delay in transmission. The Videophone is always ready for use, when you use a WebCam you have to be on-line.

How is the MetaEye different to the TeleVyou?

The picture quality on the MetaEye is much clearer allowing up to 30 colour frames per second, the MetaEye Videophones picture quality is so clear it has attracted a lot of attention from the deaf who can use the phone for Sign Language allowing deaf people to communicate with each other in private without the need for an interpreter.

How much will ISDN cost* me?

Costs vary depending on the package supplied and whether you are having a new line or converting an existing Telephone (analogue) line. Currently the cost of converting a standard BT PSTN analogue phone line to Home Highway is 74.99 and the line rental is 25.99 per month with a 3 call allowance. Different telecoms providers have different pricing.

*For further details and pricing of BT ISDN log on to www.homehighway.bt.com