ProTalk Training Day

COURSE T1 - Basic Technical ProTalk Accreditation Course Agenda

This course provides an IT competent person with sufficient knowledge to configure and install a basic ProTalk system.

Morning Session

• Basic overview of hardware and unpacking
• Pre-install network survey and typical network layout
• Powering on the PBX and network setup
• ISDN and PSTN card configuration (extra documentation)
• Dealing with fax machines - Linksys ATAs and fax to email (extra documentation)
• Basic settings - server config.
• Numbering plans - single site, multi site and which numbers not to use
• Adding extensions
• Creating extensions on the PBX
• Overview of Snom phones
• Registering phones to the PBX and making calls
• Planning the rest of the PBX configuration - drawing call flow plans
• Creating ring groups
• Creating and using digital receptionists (IVR)
• Creating and using queues
  • Things to consider when using queues (voicemail and loops)
  • Dynamic agents - logging in and out
  • Incoming calls settings

Lunch Break

Afternoon Session

• Introducing trunks
  • Different technologies supported
  • How they work and how to configure them
  • Call routing
  • Overview of Outbound Routing settings and what call routing can do
  • Using routing dial rules for number amendment
  • Re-constructing numbers on trunks
• On your own - tests
• DDI routes
• Advanced routing based on caller ID and why this is useful
• Using conferences
  • 3-way conference feature built into phones
  • More than 3-way conference using PBX conference servers
• Hold music
• Call details reporting and extra software available for CDR (Call detail recrods) analysis
• Other extra software available (TAPI clients)
• Backing up the system
• Basic fault finding and methods of support
• Questions and answers