ProTalk Training Day
COURSE S1 - Basic Sales ProTalk Accreditation Course Agenda
This course is for resellers selling the ProTalk systems to customers - end users. It provides the basic training allowing a sales person to make a sales presentation, perform an introductory demonstration, understand the customers basic needs and develop a basic proposal for the customer.
The course is designed for newcomers to VoIP, but a basic understanding of telephony is assumed. For people without such a background it is suggested that they undertake the Course B1 - Basic Introduction to ProTalk.
Course Topics
- Components of the ProTalk system
- Typical applications of ProTalk in business
- How to perform an on line demonstration
- Surveying the customers needs
- Developing the proposal
- Benefits to the customer
- Dealing with the key issues
- Integrating ProTalk with the office
- From proposal to installation - the next steps
Components of the ProTalk system and their competitive advantages
- IPBX
- Handsets Dixed
- Handsets DECT
- Handsets Wireless
- POE
- QOS
A look at the market and competition
- Comparison with Traditional PBX competitors
- Comparison with Main brand IP PBX systems
- Comparison with other Asterisk systems
- Pros and Cons of hosted IP Telephony services
ProTalk Product Advantages
- 21CN ready - Information on BTs plans for all calls to be over IP
- True IP PBX system - SIP compliant
- Voice mail features
- Multi level auto attendant
- Operator console
- Conference Bridge
- Queuing
- Call Reporting
- Fax to Email
- Remote workers or offices
Approved Hardware
- Snom IP Handsets
- Phihong POE Injectors
- Converged Access QOS System