Support
Technical Support
Contact : Tim or Paul
Product Support
Contact : Ian or Paul
Configuration Support
See bel<<
It is necessary to quote your support agreement reference number before ProVu can provide immediate technical operational support. Please ask for further details of this service, outlining the type of support service you require.
Returns Policy
ProVu do not accept returns without an RMA number assigned by a member of the ProVu technical team. Any returns received without prior arrangement will be held until the customer collects the item at their expense.
If you believe your item is faulty, please read the returns policy in order to obtain an RMA number from a member of ProVu staff.
Unless you have a special warranty or support contract, all items have a one year warranty from time of despatch.
Configuration Support
Snom Support
Most Snom problems are solved by checking that you have a reasonable Firmware version, and by checking the manuals and FAQs available here.
Self help guides
- Snom LDAP support - Accessing an Active Directory or OpenLDAP server from a Snom phone to implement a central phone directory.
- Snom Product Support
Siemens Support
Manuals.(pdf)
- C460IP Full user manual.
- S450IP Full user manual.
- S450IP September 2007 new features manual. You may need to upgrade your firmware to get these new features.
Linksys/Sipura Support
Most Linksys ATA or phone problems are easily solved by reference to the user manual, our FAQ and the self help guides.
Self help Guides
- Sipura UK Regional Settings.(pdf)
- Linksys ATA Back-To-Back 1x SPA-3000 and 1x SPA-1001.(pdf)
- Linksys ATA Back-To-Back 2x SPA-3000.(pdf)
- Linksys ATA Back-To-Back 2x SPA-3000 and 1x SPA-2000.(pdf)
- IP Faxing.(pdf) -Using Sipura/Linksys products with fax machines
- PBX Extension Overview.(pdf) - Using Sipura/Linksys products with an analogue PBX system
- PBX Extension Diagram - opens new window
- PBX Extension Setup.(pdf)
- SPA-2002 Demo Web Interface - All default options
- SPA-2102 Demo Web Interface - All default options
- SPA-3000 Demo Web Interface - All default options
- SPA-941 Demo Web Interface - All default options
- SPA-9000 IP PBX Demo Web Interface - All default options
- PAP2T Demo Web Interface - All default options
- SPA-3102 as SPA-3000 (no router)
Linksys ATA Admin Manual - Available on request to service provider and reseller customers only, please contact ProVu.
Sipura/Linksys Provisioning Manual - available on request to service providers and resellers only, please contact ProVu.
Old Sipura/Linksys Manuals.(pdf)
- Sipura ATA User Guide
- Sipura/Linksys ATA Admin Guide
- Sipura SPA-841 User Guide
- Sipura SPA-841 Admin Guide
- Linksys SPA-941 Admin Guide
New Linksys Product Manuals.(pdf)
- Linksys SPA-901 Quick Reference Sheet (pdf)
- Linksys IP Phone Quick Install Guide (pdf)
- Linksys IP Phone User Guide (pdf)
- Linksys PAP2T Quick Install Guide (pdf)
- Linksys SPA-2102 Quick Install Guide (pdf)
- Linksys SPA-2102 User Guide (pdf)
- Linksys SPA-3102 Quick Install Guide (pdf)
- Linksys SPA-3102 User Guide (pdf)
SPA-9000 IP-PBX Manuals.(pdf)
- Linksys SPA-9000 Quick Install Guide
- Linksys SPA-9000 User Manual
- Linksys SPA-9000 Auto Attendant Quick Setup
- IVR Reference Card
Videophones
Wooksung IP Videophones.
Leadtek IP Videophones.(pdf)
Other Products
Hitachi WIP-5000 Wi-fi Voice over IP telephone.(pdf)
Manuals For Version 2 Firmware
Intertex IX66+ And IX67 VoIP Access Devices.
- Intertex Online User Manuals - opens new window
- Intertex Online Support
UTStarcom F1000g WiFi Phone.(pdf)
- F1000 Quick Start Guide
- F1000 User Manual
- Provisioning Manual - available on request, contact ProVu