Technical Support Apprentice

Do you enjoy working with cutting edge technology?
Are you a natural problem solver who enjoys figuring out how things work?
Are you looking for a job that let’s you do both?
If so, we’d like to hear from you.

About us

ProVu Communications Ltd is an award winning value-added distributor of Voice-over-IP technology. Our speciality is in automated configuration and management systems for Internet connected devices. We sell to a wide range of resellers throughout the UK and Ireland and are one of the leading companies in the world of Internet Telephony. We are profitable and growing.

We are now looking for a Technical Support Apprentice to join our growing team. Our apprenticeship scheme is tried and tested and we have a track record of building young people into full time employees.

The Job

Working as part of our technical support team, you will be primarily responsible for dealing with first-line technical support emails and telephone calls from our customers. These will range from product information queries to diagnosing and fixing problems.

You will learn about Voice-over-IP technologies, gaining experience from our in-house technical experts, there will also be the potential for outside training and qualifications.

The Apprenticeship

As part of your apprenticeship with ProVu, you will be enrolled on a Level 3 Infrastructure Engineer course. This will involve a learning program that will require you to attend classroom training and engage in online self learning. It will require a reasonable level of studiousness, as well as time management, to fit your learning around you work duties.

Full support will be provided to you by both ProVu and the apprenticeship organisation in order to help you succeed.

ProVu have a long track record of helping apprentices to complete their studies and to then continue their career with us.

Duties Include:

  • Answering inbound technical support queries by email and telephone
  • Testing new products and services, figuring things out, solving problems
  • Manual Hardware set-ups and configuration
  • Ensuring our customers receive a good service and are getting their questions answered in a timely fashion
  • Prioritising your workload and managing your time
  • Assisting other departments of the business such as RMA & Warehouse

Requirements & Prospects

The kind of person we're looking for...

  • Good written skills and telephone manner
  • Good IT skills
  • Good communication skills
  • Above all, you'll enjoy learning about technology as we are always trying to keep ahead of the curve by learning about new technology
  • We assume no prior knowledge or experience, we are looking for someone who is willing to learn

What we offer

We're a small, friendly team who are passionate about the work we do. We pride ourselves as being leaders in our field and strive to provide the very best service we can. We know that our team is one of our core strengths, therefore we look to develop our staff and their careers wherever we can and offer a comfortable, fun environment.

After six months of employment you will enter the company bonus scheme which pays a quarterly bonus based on the performance of both the company and yourself.

Benefits include

  • Company bonus scheme
  • 20 days holiday + Bank holidays (increasing up to 23 days per year served)
  • We offer fully funded training courses to help you develop, learn and gain accreditations
  • A modern, stylish work place in a converted Yorkshire mill
  • A great working atmosphere. You will not be micro-managed or expected to meet unrealistic deadlines
  • As much free coffee, tea, cordial as you can drink
  • We reward performance rather than time served - if you do well here you will find plenty of opportunity to progress your career
  • Company pension scheme with matched contributions
  • Regular company social activities

How to apply

Please apply by emailing us your CV along with a covering letter to explaining why you're right for this job.  

We are looking to attract individual candidates and will not work with agencies.