Shipping Information | ProVu Communications

Shipping Information

We pride ourselves on our efficient next day delivery service, to either your workplace or drop shipped directly to your customer. We can set up your branding on to your despatch note so that your customers do not need to know that we are even involved in the ordering process.

APC DPD Royal Mail

We use APC courier service for the majority of parcels sent in the UK, view our guidance notes on the APC courier service.

You can also now select to use DPD for your deliveries, who provide a one hour time slot for deliveries to UK Mainland via email or text message.

For letters, we use Royal Mail and for parcels going to Northern Ireland, Scottish Highlands and British Islands we use a mixture of couriers.

pile of cardboard boxes

Service cut off times

  • APC - 16:45
  • DPD - 15:45
  • FEDEX - 15:00
  • FEDEX Express next day to North America - 12:00
  • Parcel Force - 14:00
  • Royal Mail - 16:15

Please note: orders placed after these times may not be despatched same day. Remember to include a telephone number with your order, just in case the courier has difficulties locating your delivery address.

Our standard courier service starts from as little as £5.45 and if you use our online ordering system; ProSys the cost of shipping is reduced - find out more about ProSys

Time Deliveries

If you require your goods the following morning we can arrange special timed deliveries.

Pre timed delivery services (UK Mainland)

  • APC: pre 09:00 delivery
  • APC: pre 10:00 delivery
  • APC: pre 12:00 delivery
  • DPD: pre 10:30 delivery
  • DPD: pre 12:00 delivery

Saturday Deliveries

We also offer a Saturday delivery service.

Saturday delivery services (UK Mainland)

  • APC: Saturday morning before 12:00 delivery
  • APC: Saturday morning before 10:00 delivery
  • APC: Saturday morning before 09:00 delivery
  • DPD: Saturday delivery
  • DPD: Saturday morning before 10:30 delivery
  • DPD: Saturday morning before 12:00 delivery

International Deliveries

We are quite often asked to send products abroad, we work with many couriers so that we can find you the service to meet your requirements. These companies include Royal Mail, FedEx, APC and DPD.

FedEx DPD royal mail APC

Not all of the products we supply are suitable for use outside the UK and may void your warranty.

For shipments leaving the EU there may be Import Duties and Taxes payable. It is the responsibility of the consignee to pay these fees. The consignee will be contacted directly by the delivery courier if there are fees due.


If you are local or would prefer to use your own courier services you can always collect your goods direct from our warehouse.

Please arrange this in advance by contacting our sales team. Please do not just show up or arrange a courier to collect without prior authorisation from someone at ProVu.

Become a ProVu reseller today


Simplifying your CPE fulfilment and phone management tasks. Saving you valuable time, allowing you to focus on your core business.


Ordering Easily order equipment direct to site, ready to connect and use.


Provisioning Add configuration settings to phones prior to despatch for zero-touch set up.


Management Effortlessly manage your entire deployment of phones from your own desk.


Integration Integrate your website with ours for automatic ordering, 24/7.

Find out more about ProSys

Related Pages


VoIP hardware: We supply a range of high quality VoIP products, from the leading VoIP manufacturers.


Fulfilment: We receive your orders, package white label and ship your hardware directly to your customers.

Find out more about the services we offer

Get in touch

Get in touch

If you would like to discuss any of our services please call us on 01484 840048.