Services

We provide our resellers with a range of value added services which support them in choosing, deploying and managing the hardware they buy from ProVu. These services are ultimately about saving our resellers time and money, allowing them to concentrate more on their core business.


CPE Fulfilment
We receive your orders, package, white label and drop ship your hardware directly to your customers for next day delivery. This means you don't need to hold stock or buy in bulk.

Technical Support
Our technical support team offer a wide range of knowledge and expertise. With nine years of VoIP experience we feel that your questions could not be in better hands.

Zero-touch Provisioning
Phones arrive directly to your customers ready to plug in and use. We can automatically provision your phones saving you the hassle of either manually provisioning the phones or trying to explain to your customers how to do it.


Phone Management
Using ProSys' Phone Management tools, will allow you to manage your entire deployed IP phone estate. It is a valuable aid for support personnel as it allows them to find and resolve problems quickly, saving both time and money.

Training
We are accredited to run a number of training courses that are aimed at increasing the knowledge of our resellers on the products we represent.

ProVu's API
With the ProVu API you can link your website/ CRM systems directly with the ProVu ordering system. Allowing you to view real-time stock status and pricing information for all products, orders are fed directly on to the ProVu order queueing system.


Extended Warranties
For extra piece of mind why not offer your customers the option of extended warranty. Warranties can be extended up to 5 years on selected Snom and 2N products and with Yealink's Lifetime Warranty many items are covered from the date of purchase up to 12 months after their end-of-life date.

Collated Invoices
ProSys customers can chose to have their invoices e-mailed for each individual order or have them all collated and e-mailed on a weekly basis. In addition, if your accounting system will allow you to import data files, ProVu can email your invoices in a data file format.

Consultancy
The ProVu Team are often engaged by manufacturers and service providers on a consultancy basis. Areas of expertise where we have consulted in the past include, product specification, protocol design, system engineering design, building of provisioning platforms and interop testing.


Pre-sales advice
We offer a first class sales support service, which includes a wide range of product knowledge and excellent sales techniques.

Phone Repairs
If you have an out of warranty phone that develops a fault we may still be able to help to get your phone working again.

We also offer


prosys

ProSys

Simplifying your CPE fulfilment and phone management tasks. Saving you valuable time, allowing you to focus on your core business.

ordering

Ordering: Easily order equipment direct to site, ready to connect and use.

provisioning

Provisioning: Add configuration settings to phones prior to despatch for zero-touch set up.

management

Management: Effortlessly manage your entire deployment of phones from your own desk.

integration

Integration: Integrate your website with ours for automatic ordering, 24/7.


Get in touch

If you would like to discuss any of our services please call us on 01484 840048
Or fill out our Reseller application form to become a ProVu partner