3CX IP Phone System | ProVu Communications
3CX

3CX IP Phone System

Overview

3CX is a software-based IP phone system that works with SIP standard based IP Phones, SIP trunks and VoIP gateways to provide a full PBX solution. Offering a complete set of Unified Communications features, 3CX makes the installation, management and maintenance of phone systems easy.

Unlike other software-based PBX's, 3CX licences are charged by number of simultaneous calls required, rather than a number of users. With support for 8 to 1024 simultaneous calls and a range of editions to chose from, you are able to create a scalable, cost-effective solution to meet your customer's needs. Systems can also be expanded with the addition of the 3CX SBC on Raspberry Pi.

Users can find the right licence for their business.

In order to become a 3CX reseller, you will need to become a registered 3CX partner, for more information, please visit the 3CX website.

Features

3CX Editions

Below we list some of the defining features between the different 3CX Editions (features correct as per 3CX version 16 and above).
For the full list of features, check out the 3CX Edition Comparision.

3CX AI 3CX PRO 3CX BASIC
User Features Busy Lamp Field
Headset Integration
Phone Directory
SIP Phones
Busy Lamp Field
Headset Integration
Phone Directory
SIP Phones
Busy Lamp Field
Headset Integration
Phone Directory
SIP Phones
Call Handling Features Auto Attendant
Boss-Secretary (non-AI version)
Call Logging
Call Parking / Pickup
Call Processing Scripts
Inbuilt SBC for Offsite Phones
Integrated Fax Server
Intercom / Paging / PA Announcements
Multi-level IVR
Ring Groups
SIP Trunk Choice
Auto Attendant
Boss-Secretary (non-AI version)
Call Logging
Call Parking / Pickup
Call Processing Scripts
Inbuilt SBC for Offsite Phones
Integrated Fax Server
Intercom / Paging / PA Announcements
Multi-level IVR
Ring Groups
SIP Trunk Choice
Auto Attendant
Boss-Secretary (non-AI version)
Call Logging
Call Parking / Pickup

Inbuilt SBC for Offsite Phones
Integrated Fax Server
Intercom / Paging / PA Announcements
Multi-level IVR
Ring Groups
SIP Trunk Choice
System Configuration Features Custom FQDN
Custom IP Phone Logo
3CX SMTP
Custom SMTP Server
Google Workspace / Full Integration
Google Workspace / User Sync Only
MS 365 Integration / Full Integration
MS 365 Integration / User Sync Only
VMware / Hyper-V / KVM
Xapi/Call API
Custom FQDN

3CX SMTP
Custom SMTP Server
Google Workspace / Full Integration
Google Workspace / User Sync Only
MS 365 Integration / Full Integration
MS 365 Integration / User Sync Only
VMware / Hyper-V / KVM


3CX SMTP
Custom SMTP Server

Google Workspace / User Sync Only

MS 365 Integration / User Sync Only
VMware / Hyper-V / KVM
AI Transcription Features Call Summary
Call Sentiment
Call Recordings via Google or OpenAI
Call Recordings via OnBoard Server (16SC+)
Speaker Diarisation (for 3CX Transcription only)
VoiceMail Transcription Free via 3CX Cloud
VoiceMail Transcription via Google or OpenAI
VoiceMail Transcription via OnBoard Server
VoiceMail Transcription
via Google or OpenAI only
N/A
AI Agents AI Boss-Secretary
AI Personal Assistant
AI Receptionist
N/A N/A
Call Centre Features Barge in / Listen in / Whisper
Callback
Call Flow Designer
Call Queues
Call Recording
Call Reports Basic
Call Reports Queue
Connect Remote Offices (Bridges)
CRM Integration
Hot Desking
Scheduled Restore
Skill-based Routing
SLA Alerting
Start / Stop Call Recording Rights
Switchboard
Wallboard
Barge in / Listen in / Whisper
Callback
Call Flow Designer
Call Queues
Call Recording
Call Reports Basic
Call Reports Queue
Connect Remote Offices (Bridges)
CRM Integration
Hot Desking


SLA Alerting

Switchboard
Wallboard





Call Reports Basic









Video Conferencing 3CX Link
Onboard Video Conferencing MCU (16SC+)
Polls
PDF Sharing
Remote Assistance
Screen Sharing
Maximum 250 participants
3CX Link

Polls
PDF Sharing
Remote Assistance
Screen Sharing
Maximum 100 participants
N/A
Live Chat & Messaging '3CX Talk' Link
Chat Reports
Live Chat & Wordpress
Facebook Integration
SMS & MMS
WhatsApp Integration
'3CX Talk' Link
Chat Reports
Live Chat & Wordpress
Facebook Integration
SMS & MMS
WhatsApp Integration
'3CX Talk' Link
Chat Reports
Live Chat & Wordpress

SMS & MMS
Enterprise features reserved for 16SC+ 3CX Onboard Transcription Server
Data Connectors (PostgreSQL/Google BigQuery/Grafana)
Grafana Reporting / PowerBI
Inbuilt Failover
Logging to a Remote Syslog
Multi Company / Multi-Tenant
MS Teams Direct Routing Integration
Onboard Video Conferencing MCU
Standby License

Data Connectors (PostgreSQL/Google BigQuery/Grafana)
Grafana Reporting / PowerBI

Multi Company / Multi-Tenant






Multi Company / Multi-Tenant


Hotels Hotel PBX (Self-managed only)
Hotel Module
PMS Integrations (16SC+)
Hotel PBX (Self-managed only)
Hotel Module
PMS Integrations (16SC+)
Hotel PBX (Self-managed only)
Hotel Module
PMS Integrations (16SC+)

Ordering Information

Pricing

3CX pricing is based on the number of simultaneous calls, for the full list of 'end user' pricing please visit 3CX Pricing.


Partner Program

In order to sell 3CX you will need to become a registered 3CX Partner. To qualify for the 3CX Partner Program you must be an IT / Telecoms reseller that resells computer hardware, software or services. s part of the partner program terms, you are required to sell a minimum of one 3CX licence per six months. In order to become a registered partner, you will need to fill in a short application on the 3CX website. Find out more information about the 3CX Partner Program.


Ordering Information

Feature Basic Edition Professional Edition AI Edition
Licence Availability
4 Calls No Yes Yes
8 Calls Yes Yes Yes
16 Calls Yes Yes Yes
24 Calls Yes Yes Yes
32 Calls Yes Yes Yes
48 Calls Yes Yes Yes
64 Calls Yes Yes Yes
96 Calls Yes Yes Yes
128 Calls Yes Yes Yes
192 Calls Yes Yes Yes
256 Calls Yes Yes Yes
384 Calls Yes Yes Yes
512 Calls Yes Yes Yes
768 Calls Yes Yes Yes
1024 Calls Yes Yes Yes
Hosting available from 3CX
4-256 Calls No Yes Yes
384-1024 Calls No No No

Certified Phones

Below is a list of fully supported IP Phones, available from ProVu. For the full list of compatible phones, please see 3CX's supported IP Phone guide

Certified Headsets

Below is a list of fully supported Sennheiser headsets which are available from ProVu. For more information on compatible headsets and how to configure them, please see 3CX's configuration guide for Sennheiser | EPOS headsets

We also provide Yealink Headsets which are also certified for use with 3CX.

Support & Downloads

Technical details

Useful Links

Maintenance

3CX maintenance entitles you to free updates of the 3CX Phone System for one year. This includes service pack and new version updates. After one year, a maintenance contract is required.