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- 3CX IP Phone System
3CX IP Phone System
Overview
3CX is a software-based IP phone system that works with SIP standard based IP Phones, SIP trunks and VoIP gateways to provide a full PBX solution. Offering a complete set of Unified Communications features, 3CX makes the installation, management and maintenance of phone systems easy.
Unlike other software-based PBX's, 3CX licences are charged by number of simultaneous calls required, rather than a number of users. With support for 8 to 1024 simultaneous calls and a range of editions to chose from, you are able to create a scalable, cost-effective solution to meet your customer's needs. Systems can also be expanded with the addition of the 3CX SBC on Raspberry Pi.
Users can find the right licence for their business.
In order to become a 3CX reseller, you will need to become a registered 3CX partner, for more information, please visit the 3CX website.
Features
3CX Editions
Below we list some of the defining features between the different 3CX Editions (features correct as per 3CX version 16 and above).
For the full list of features, check out the 3CX Edition Comparision.
| 3CX AI | 3CX PRO | 3CX BASIC | |
|---|---|---|---|
| User Features | Busy Lamp Field Headset Integration Phone Directory SIP Phones |
Busy Lamp Field Headset Integration Phone Directory SIP Phones |
Busy Lamp Field Headset Integration Phone Directory SIP Phones |
| Call Handling Features | Auto Attendant Boss-Secretary (non-AI version) Call Logging Call Parking / Pickup Call Processing Scripts Inbuilt SBC for Offsite Phones Integrated Fax Server Intercom / Paging / PA Announcements Multi-level IVR Ring Groups SIP Trunk Choice |
Auto Attendant Boss-Secretary (non-AI version) Call Logging Call Parking / Pickup Call Processing Scripts Inbuilt SBC for Offsite Phones Integrated Fax Server Intercom / Paging / PA Announcements Multi-level IVR Ring Groups SIP Trunk Choice |
Auto Attendant Boss-Secretary (non-AI version) Call Logging Call Parking / Pickup Inbuilt SBC for Offsite Phones Integrated Fax Server Intercom / Paging / PA Announcements Multi-level IVR Ring Groups SIP Trunk Choice |
| System Configuration Features | Custom FQDN Custom IP Phone Logo 3CX SMTP Custom SMTP Server Google Workspace / Full Integration Google Workspace / User Sync Only MS 365 Integration / Full Integration MS 365 Integration / User Sync Only VMware / Hyper-V / KVM Xapi/Call API |
Custom FQDN 3CX SMTP Custom SMTP Server Google Workspace / Full Integration Google Workspace / User Sync Only MS 365 Integration / Full Integration MS 365 Integration / User Sync Only VMware / Hyper-V / KVM |
3CX SMTP Custom SMTP Server Google Workspace / User Sync Only MS 365 Integration / User Sync Only VMware / Hyper-V / KVM |
| AI Transcription Features | Call Summary Call Sentiment Call Recordings via Google or OpenAI Call Recordings via OnBoard Server (16SC+) Speaker Diarisation (for 3CX Transcription only) VoiceMail Transcription Free via 3CX Cloud VoiceMail Transcription via Google or OpenAI VoiceMail Transcription via OnBoard Server |
VoiceMail Transcription via Google or OpenAI only |
N/A |
| AI Agents | AI Boss-Secretary AI Personal Assistant AI Receptionist |
N/A | N/A |
| Call Centre Features | Barge in / Listen in / Whisper Callback Call Flow Designer Call Queues Call Recording Call Reports Basic Call Reports Queue Connect Remote Offices (Bridges) CRM Integration Hot Desking Scheduled Restore Skill-based Routing SLA Alerting Start / Stop Call Recording Rights Switchboard Wallboard |
Barge in / Listen in / Whisper Callback Call Flow Designer Call Queues Call Recording Call Reports Basic Call Reports Queue Connect Remote Offices (Bridges) CRM Integration Hot Desking SLA Alerting Switchboard Wallboard |
Call Reports Basic |
| Video Conferencing | 3CX Link Onboard Video Conferencing MCU (16SC+) Polls PDF Sharing Remote Assistance Screen Sharing Maximum 250 participants |
3CX Link Polls PDF Sharing Remote Assistance Screen Sharing Maximum 100 participants |
N/A |
| Live Chat & Messaging | '3CX Talk' Link Chat Reports Live Chat & Wordpress Facebook Integration SMS & MMS WhatsApp Integration |
'3CX Talk' Link Chat Reports Live Chat & Wordpress Facebook Integration SMS & MMS WhatsApp Integration |
'3CX Talk' Link Chat Reports Live Chat & Wordpress SMS & MMS |
| Enterprise features reserved for 16SC+ | 3CX Onboard Transcription Server Data Connectors (PostgreSQL/Google BigQuery/Grafana) Grafana Reporting / PowerBI Inbuilt Failover Logging to a Remote Syslog Multi Company / Multi-Tenant MS Teams Direct Routing Integration Onboard Video Conferencing MCU Standby License |
Data Connectors (PostgreSQL/Google BigQuery/Grafana) Grafana Reporting / PowerBI Multi Company / Multi-Tenant |
Multi Company / Multi-Tenant |
| Hotels | Hotel PBX (Self-managed only) Hotel Module PMS Integrations (16SC+) |
Hotel PBX (Self-managed only) Hotel Module PMS Integrations (16SC+) |
Hotel PBX (Self-managed only) Hotel Module PMS Integrations (16SC+) |
Ordering Information
Pricing
3CX pricing is based on the number of simultaneous calls, for the full list of 'end user' pricing please visit 3CX Pricing.
Partner Program
In order to sell 3CX you will need to become a registered 3CX Partner. To qualify for the 3CX Partner Program you must be an IT / Telecoms reseller that resells computer hardware, software or services. s part of the partner program terms, you are required to sell a minimum of one 3CX licence per six months. In order to become a registered partner, you will need to fill in a short application on the 3CX website. Find out more information about the 3CX Partner Program.
Ordering Information
| Feature | Basic Edition | Professional Edition | AI Edition |
|---|---|---|---|
| Licence Availability | |||
| 4 Calls | ![]() |
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| 8 Calls | ![]() |
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| 16 Calls | ![]() |
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| 24 Calls | ![]() |
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| 32 Calls | ![]() |
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| 48 Calls | ![]() |
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| 64 Calls | ![]() |
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| 96 Calls | ![]() |
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| 128 Calls | ![]() |
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| 192 Calls | ![]() |
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| 256 Calls | ![]() |
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| 384 Calls | ![]() |
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| 512 Calls | ![]() |
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| 768 Calls | ![]() |
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| 1024 Calls | ![]() |
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| Hosting available from 3CX | |||
| 4-256 Calls | ![]() |
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| 384-1024 Calls | ![]() |
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Certified Phones
Below is a list of fully supported IP Phones, available from ProVu. For the full list of compatible phones, please see 3CX's supported IP Phone guide
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Are you a telecoms / IT reseller, ITSP or installer?
For access to discounted trade pricing, simply register and become a ProVu Reseller today.
Already have an account? log in for trade pricing
Yealink Wi-Fi IP HandsetCode: AX83H MPN: 1301013 Availability: In stockRRP £106.83+VAT
Yealink AX86R Ruggedised WiFi HandsetCode: AX86R MPN: 1301221 Availability: In stockRRP £150.14+VAT
Fanvil H3 Hotel PhoneCode: H3 MPN: fanvil-h3-black Availability: In stockRRP £59.08+VAT
H4WCode: H4W MPN: fanvil-h4w-black Availability: Order on demandRRP £63.75+VAT
Fanvil H5 Hotel PhoneCode: H5 MPN: fanvil-h5-black Availability: Order on demandRRP £97.05+VAT
H6WCode: H6W MPN: fanvil-h6w-black Availability: In stockRRP £79.29+VAT
Snom D385 IP Desk PhoneCode: snomD385 MPN: 00004340 Availability: In stockRRP £210.31+VAT
Snom D812 IP DeskphoneCode: snomD812 MPN: 00004690 Availability: In stockRRP £147.81+VAT
Snom D862 IP Desk PhoneCode: snomD862 MPN: 00004535 Availability: In stockRRP £180.48+VAT
Snom D865 IP Desk PhoneCode: snomD865 MPN: 00004536 Availability: In stockRRP £213.82+VAT
Snom HD100 Hotel PhoneCode: snomHD100 MPN: 00007000 Availability: Order on demandRRP £95.18+VAT
Snom HD101 Hotel PhoneCode: snomHD101 MPN: 00007001 Availability: Order on demandRRP £147.81+VAT
Snom HD350W Hotel PhoneCode: snomHD350W MPN: 00007008 Availability: In stockRRP £108.33+VAT
Snom HD351W Hotel PhoneCode: snomHD351W MPN: 00007009 Availability: In stockRRP £164.47+VAT
Snom HM201 Hotel PhoneCode: snomHM201 MPN: 00007006 Availability: Order on demandRRP £218.86+VAT
Yealnk T31G SIP Desk PhoneCode: T31G MPN: 1301044 Availability: In stockRRP £56.30+VAT
Yealink T31P SIP Desk PhoneCode: T31P MPN: 1301043 Availability: In stockRRP £43.31+VAT
Yealink T31W SIP Desk Phone with Built-in Wi-FiCode: T31W MPN: 1301039 Availability: In stockRRP £57.74+VAT
Yealink T33G SIP Desk PhoneCode: T33G MPN: 1301046 Availability: Please callRRP £72.18+VAT
Yealink T34W SIP Desk Phone with Built-in Wi-FiCode: T34W MPN: 1301037 Availability: In stockRRP £79.40+VAT
Yealink T73U IP DeskphoneCode: T73U MPN: 1301012 Availability: In stockRRP £90.95+VAT
Yealink T73W IP DeskphoneCode: T73W MPN: 1301009 Availability: In stockRRP £101.05+VAT
Yealink T74U DeskphoneCode: T74U MPN: 1301222 Availability: In stockRRP £132.81+VAT
Yealink T74W IP DeskphoneCode: T74W MPN: 1301010 Availability: In stockRRP £147.25+VAT
Yealink T77U IP DeskphoneCode: T77U MPN: 1301011 Availability: In stockRRP £187.67+VAT
Yealink T85W IP DeskphoneCode: T85W MPN: 1301220 Availability: In stockRRP £153.02+VAT
Yealink T87W IP DeskphoneCode: T87W MPN: 1301227 Availability: In stockRRP £212.21+VAT
Fanvil V63 Gigabit Business PhoneCode: V63 MPN: fanvil-v63 Availability: In stockRRP £74.75+VAT
Fanvil V65 DeskphoneCode: V65 MPN: fanvil-v65 Availability: In stockRRP £124.99+VAT
Fanvil LINKVIL W610W Wi-Fi IP HandsetCode: W610W MPN: fanvil-w610w Availability: In StockRRP £78.76+VAT
Fanvil W620W WiFi HandsetCode: W620W MPN: fanvil-w620w Availability: In stockRRP £69.00+VAT
Yealink W70B Single-Cell DECT Base StationCode: W70B MPN: 1302017 Availability: In stockRRP £60.66+VAT
W710DCode: W710D MPN: fanvil-w710d Availability: Launching soonRRP £89.70+VAT
Yealink W75 IP Mini Multi-Cell DECT SystemCode: W75DM MPN: 1302032 Availability: Please callRRP £119.85+VAT
Yealink W80DM Multi-Cell DECT ManagerCode: W80DM MPN: 1302013 Availability: In stockRRP £212.32+VAT
Yealink W90DM Multi-Cell DECT ManagerCode: W90DM MPN: 1302016 Availability: In stockRRP £249.88+VAT
Fanvil X210-V2 DeskphoneCode: X210-V2 MPN: fanvil-x210-v2 Availability: In stockRRP £153.68+VAT
Certified Headsets
Below is a list of fully supported Sennheiser headsets which are available from ProVu. For more information on compatible headsets and how to configure them, please see 3CX's configuration guide for Sennheiser | EPOS headsets
We also provide Yealink Headsets which are also certified for use with 3CX.
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EPOS | Sennheiser Adapt 300 SeriesCode: ADAPT-360 MPN: 1000209 Availability: Order on demandRRP £219.00+VAT -
EPOS | Sennheiser Adapt 500 SeriesCode: ADAPT-560 MPN: 1001160 Availability: In stockRRP £225.00+VAT -
EPOS | Sennheiser Adapt 600 SeriesCode: ADAPT-660 MPN: 1000200 Availability: In stockRRP £379.00+VAT -

EPOS | Sennheiser Circle SC 230 USB HeadsetCode: SC230-USB MPN: 1000516 Availability: DiscontinuedRRP £80.00+VAT -
EPOS | Sennheiser IMPACT SC 665 Binaural Wired Headset (USB + 3.5 mm Connectivity)Code: SC665-USB MPN: 1000645 Availability: Order on demandRRP £180.00+VAT -
EPOS | Sennheiser IMPACT DW Office USB HeadsetCode: DW-10-USB MPN: 1000542 Availability: In stockRRP £98.21+VAT -
EPOS | Sennheiser IMPACT DW Pro 1 USB HeadsetCode: DW-20-USB MPN: 1000545 Availability: Order on demandRRP £275.00+VAT -
EPOS | Sennheiser IMPACT DW Pro 2 USB HeadsetCode: DW-30-USB MPN: 1000548 Availability: Order on demandRRP £313.16+VAT -
EPOS | Sennheiser IMPACT SDW 5015 Dual Connectivity DECT Monaural HeadsetCode: SDW-5015 MPN: 1000596 Availability: Order on demandRRP £365.00+VAT -
EPOS | Sennheiser SDW 5016 Triple Connectivity DECT Monaural HeadsetCode: SDW-5016 MPN: 1000620 Availability: Order on demandRRP £385.00+VAT -
EPOS | Sennheiser SC 130 USB Monaural HeadsetCode: SC130-USB MPN: 508314 Availability: End of LifeRRP £45.00+VAT -
Are you a telecoms / IT reseller, ITSP or installer?
For access to discounted trade pricing, simply register and become a ProVu Reseller today.
Already have an account? log in for trade pricing
Support & Downloads
Technical details
Useful Links
Maintenance
3CX maintenance entitles you to free updates of the 3CX Phone System for one year. This includes service pack and new version updates. After one year, a maintenance contract is required.




