3CX

3CX IP Phone System

Overview

3CX is a software-based IP phone system that works with SIP standard based IP Phones, SIP trunks and VoIP gateways to provide a full PBX solution. Offering a complete set of Unified Communications features, 3CX makes the installation, management and maintenance of phone systems easy.

Unlike other software-based PBX's, 3CX licences are charged by number of simultaneous calls required, rather than a number of users. With support for 4 to 1024 simultaneous calls and a range of editions to chose from, you are able to create a scalable, cost-effective solution to meet your customer's needs.

In order to become a 3CX reseller, you will need to become a registered 3CX partner, for more information, please visit the 3CX website.

Features

  • Compatible with a wide range of IP Phones
  • Licence model based on number of simultaneous calls
  • Easy to install and manage
  • Inexpensive to purchase and expand as required
  • Helps to boost productivity with unified communications features including: Presence, Chat
  • Cloud based or appliance based phone systems
  • Softphone based applications for Android and iOS based devices
  • Integrated Video Conferencing using WebRTC
  • Click2Call & CRM integration

Visit the 3CX Edition Comparison for full list of features

Ordering Information

3CX Editions

Below we list some of the defining features between the different 3CX Editions (features correct as per 3CX version 16 and above).
For the full list of features, check out the 3CX Edition Comparision.

Features Standard Pro Enterprise
Licencing model Perpetual or Annual Perpetual or Annual Perpetual or Annual
Number of Simultaneous calls 4 to 1024 4 to 1024 4 to 1024
Extensions Unlimited Unlimited Unlimited
Automatic plug & play phone provisioning yes yes yes
IP phone management yes yes yes
Voicemail yes yes yes
Call logging yes yes yes
Call recording No yes yes
Call queuing No yes yes
Hotel module No yes yes
Hot desking No yes yes
Barge in / Listen in / Whisper No yes yes
CRM integration No yes yes
Skill based routing No No yes
Inbuilt failover No No yes
Web conferencing 25 participants 100 participants 250 participants
Web conference dial-in No yes yes

Ordering guide

There are lots of different 3CX licences available, here's a guide to help you select the correct ProVu ordering part code for your system: 3CX Part Code/Ordering Guide.


Pricing

3CX pricing is based on the number of simultaneous calls, for the full list of 'end user' pricing please visit 3CX Pricing.


Partner Program

In order to sell 3CX you will need to become a registered 3CX Partner. To qualify for the 3CX Partner Program you must be an IT / Telecoms reseller that resells computer hardware, software or services. As part of the partner program terms, you are required to sell a minimum of one 3CX licence per six months. In order to become a registered partner, you will need to fill in a short application on the 3CX website. Find out more information about the 3CX Partner Program.

Certified Phones

Below is a list of fully supported IP Phones, available from ProVu. For the full list of compatible phones, please see 3CX's supported IP Phone guide

Support & Downloads

Technical details

Useful Links

Maintenance

3CX maintenance entitles you to free updates of the 3CX Phone System for one year. This includes service pack and new version updates. After one year, a maintenance contract is required.