December 2009 Newsletter

Baubles

The team at ProVu would like to take this opportunity to thank you for your business during 2009.

We wish you all a Merry Christmas and prosperous 2010.

In this edition we have news of:


It's Back! Snom Jingle Bells Ring Tone

ringtone

Last Christmas, we brought you a 'Jingle Bells' ring tone for you to set onto your Snom phones. This offering proved really popular and we actually provisioned the tune onto over 200 Snom phones on our provisioning server.

Get a little more festive spirit by setting your Snom VoIP phone with a Christmas carol ring tone!

Have yourself a merry little ring tone by browsing to your Snom's IP address and following our easy guide:


  • Choose 'Identity 1' from the Setup menu on the left hand side of the configuration screen
  • Change your Ringtone setting to 'Custom Melody'
  • Into the 'Custom Melody URL' field enter the following address: http://snom.co.uk/jingle.wav
  • Hit the 'Save' key

A screen shot is also available to help you: Christmas Ring Tone


ProVu Expand Technical Capability with New Team Members

provutechsupport

Phew! We're getting busier and busier!

ProVu are continuing to expand in VoIP hardware supply, technical services and ProTalk Sark IP PBX systems. To meet the growing demand and increase our expertise, we have recruited more technical staff into our team.


Introducing the ProVu Technical Team:

  • Tim Bray
  • Paul Hayes
  • Chris Wild
  • Muhammad Bajwa

We hope you welcome the new changes to our support department, already showing results in further improving our customer support.


ProVu Technical Support Improvements

provuhelp

Along with increasing support staff in the ProVu Technical Team, ProVu are continuing to develop internal systems. Some of you will already be aware that we have been trialling our new fast response system which keeps track of customer requests.


This is now being rolled out to all customers and will ensure our reputation for first class technical support is even further enhanced. All calls are now logged, recorded (with ProTalk Sark call recording!) to ensure we keep our eyes (and ears) firmly on the ball. It also allows for us to provide better feedback of issues which may arise to our suppliers.

Improvements We Wish to Make:

  • Follow status of every enquiry.
  • Assign a ProVu team member responsiblity for a task.
  • Avoid two people working on the same problem without realising.
  • Reduce response time, especially on basic technical questions.
  • Prioritise genuine urgent enquiries over more general questions so customers aren't waiting.

FACT: People frequently ring up asking for 'technical support' with enquiries that can be best answered by our sales team. 90% of technical enquiries can be answered by any ProVu employee.

More Information on ProVu Support Task Tracker

All the above changes are intended to improve customer service. If you have any questions or comments, please do come back to us - we value your feedback.

Let it Snow, Let it Snow, Let it Snom! The Snom Snow Edition

snom_snow

Get in the Christmas spirit by getting your Snom 3xx VoIP Phones in Snow Edition White this December.

Let it Snow, Let it Snow, Let it Snom!


Snom Snow Edition phones have exactly the same functionality as their charcoal grey equivalents. ProVu also offer 10% off the standard trade price of all Snom White Phones in the 3xx range.

If you already have Snom 8xx VoIP Phones, then the Snom Snow Edition phones will look great along side them. They're also proving extremely popular with Mac users.

Trade pricing, along with stock status is available to view on our Online Trade Price List.

If you do not currently have a username and password to access this information, please contact us and we will be happy to supply you with one.

For ProSys customers, product part codes are now live enabling you to place orders on line.


Back to Black! Snom 870 VoIP Phones Now Available in Black!

snom870_black

Variety really is the spice of life. Now you can get Snom Snow Edition 3xx White Phones to match white Snom 820 and 870's, or alternatively now a Snom 870 in black to match standard Snom 3xx Series phones.


Key Feature Recap:

  • Touch screen high-resolution TFT colour display (4.2 inches, 480x272 pixels, 25 bits colour depth)
  • Gigabit pass through
  • WiFi connection via Snom WLAN USB WiFi stick
  • 12 freely programmable virtual keys
  • Power over Ethernet
  • 5 way conferencing
  • 12 different SIP identities
  • 29 Keys, 5 LED's
  • Photographic caller ID
  • 2 USB ports
  • Secure client certificate authentication

Trade and volume pricing, along with stock status is available to view on our Online Price List

If you do not currently have a username and password to access this information, please contact us and we will be happy to supply you with one.

For ProSys customers, the product part code PVSnom870-B is now live enabling you to place orders on-line.


Introducing the Cisco SPA 5xx Series VoIP Phones

spa525g

As a Cisco Select Certified Partner, we are now distributing the full range of Cisco Small Business 5xx Series VoIP phones.

Cisco Small Business Linksys SPA 9xx Series Phones are an established part of our product portfolio. This new range is now Cisco branded. There have been key developments in the rebranding and launch of this new range. The SPA 5xx Series VoIP Phones, are not just an addition to the 9xx Series but a completely new range.


Common Features Across the Range

  • New stronger Cisco plastics
  • Redesign of case moulding for improved acoustics
  • New more powerful TI chipset
  • Speakerphone and microphone at 90 degree angle for improved hands free performance
  • Speaker is housed in sound proofed compartment eliminating any echo problems
  • Cisco handset, present in current Cisco model phones
  • Support G722 HD audio codec
  • Power over Ethernet
  • Auxilliary port for expansion keyboard

The SPA-525G also boasts multimedia support for MP3s, digital photos, video streaming and RSS feeds.

Trade and volume pricing, along with stock status is available to view on our Online Price List.

If you do not currently have a username and password to access this information, please contact us and we will be happy to supply you with one.

For ProSys customers, the product part codes are now live enabling you to place orders on-line.


Snom Tip - Check Your Bootloader Versions

Snom820

Did you know there are two parts to Snom version 7 firmware?

1. Main application (with a version code like 7.3.14)

2. The bootloader (with a version code like 1.1.3-s)

Most Snom users keep their application up-to-date but the bootloader is often neglected.


How to Check:

  • Web browse to your Snom phone
  • Click onto 'System Information'
  • View your bootloader version

The screenshot below has been captured in order to help you. You can see the bootloader version in this case is 1.1.3-u

Bootloader Screenshot Help

Our Findings:

  • 1.1.3-s is OK
  • 1.1.3-m or older needs an upgrade

If no bootloader version is shown, your bootloader is archaic! It would be best to upgrade.

Old Bootloader Symptoms:

  • Headsets not properly detected
  • Extension keyboards not properly detected
  • Phones may not boot up when headsets or extension keyboards are connected
  • Snom300's may show strange characters on screen during bootup

How to upgrade:

If your Snom phones are managed by ProVu, then we can carry out these changes through our provisioning server - please just ask us!

Otherwise, you need to load a firmware image containing a bootloader.


Ex-Demonstration Stock(ing Fillers)

ProVu have a number of demonstration Snom, Siemens and Linksys products available at very reduced prices. All products are of high quality and available for next day delivery.

Please note that these items are subject to a reduced warranty period and no technical support is included with the purchase.

A full list and details of all the products available at a reduced price can be found at: ProVu Ex-Demonstration Stock


Christmas Opening Information

Please make note of these dates for deliveries before and during the Christmas period.

  • Orders placed before 15:00 on Tuesday 22nd December will be delivered on the pre-16:00 service as normal on 23rd December.
  • Orders placed before 15.00 on Wednesday 23rd December can be sent on a pre-12:00 service to arrive Thursday 24th December before 12:00 noon. (at extra charge)
  • All other UK orders placed from Wednesday 23rd will be delivered on Monday 4th January 2010.
  • Normal service resumes on Monday 4th January 2010, in ProVu's office and for deliveries.

ProVu will operate a skeleton staff between Christmas and New Year.

Customers with a 24 hour support contract can always reach us via the dedicated number contained within the contract. If you would like to discuss your Christmas support options please contact us.

Once again, all at ProVu Communications wish you a Merry Christmas and a Happy New Year.


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